Shipping, Returns & Exchanges
Online Sales Only - Does Not Apply to Wholesale Orders
SHIPPING
The general shipping charges including insurance are as follows:
Germany: 15,20 EUR (incl. 19% VAT)
EU countries: 34,90 EUR (incl. 19% VAT)
Other (Non-EU) countries: upon request
RETURNS
Returns will be accepted within 14 days from the delivery date provided that the goods are not altered.
Returned items may not be altered in any way. For FOLLEA pieces that includes:
- NO cutting of the lace front
- Inclusion of ALL original tags
- Returned in its original, unused, perfect and sellable condition
- Returned in its original packaging and Daniel Alain Wig Box
Daniel Alain shall be the sole arbitrator to determine if the piece has been altered in any way from its original condition and if it’s returnable.
Upon request Daniel Alain provides a pre-paid mailing label which will be charged to you to be attached to the outside of your return package. We recommend using the pre-paid label which provides tracking and insurance for your package.
Daniel Alain will not assume responsibility for reimbursement in the event the package is lost, stolen, damaged or mishandled 1) prior to acceptance by shipping carrier when using the pre-paid label provided by Daniel Alain or 2) in the event that the pre-paid label provided by Daniel Alain is not used for the return shipment.
If you want to order a pre-paid mailing label, please call +4989 2324900 or email info@follea.eu for assistance.
If you choose to mail your return without a pre-paid label, we highly recommend insuring the product for the full value as Daniel Alain will NOT assume financial responsibility for returned items that are lost, stolen or damage when not shipped with the pre-paid mailing label.
If the conditions are met, Daniel Alain will refund the full amount of the returned item minus the cost of the return label if provided. Refund may take 5-10 business days from the day of receipt.
EXCHANGES
Exchanges will be accepted within 14 days from the ship date provided that the goods are not altered in any way (conditions please see above).
To process an exchange, you must speak with a customer care representative so we may best assist you in selecting the best FOLLEA piece for exchange. Please call +49 89 2324900 or email info@follea.eu for assistance.
The General Terms and Conditions of Business of Daniel Alain GmbH for Consumers apply.
Munich, February 2025
Instructions on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a
third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Daniel Alain GmbH, Feilitzschstrasse 1, 80802 Munich/Germany, Tel. +49 89 2324900, info@follea.eu) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Daniel Alain GmbH, Feilitzschstrasse 1, 80802 München/Deutschland, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal fromthis contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Withdrawal Form (Template)
(complete and return this form only if you wish to withdraw from the contract)
To
Daniel Alain GmbH
Feilitzschstrasse 1
80802 Munich/Germany
Email: info@follea.eu
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the
following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
___________
(*) Delete as appropriate
SHIPPING FAQs
Does Daniel Alain ship to P.O. Boxes?
At this time, Daniel Alain does not ship to P.O. Boxes.
Does Daniel Alain ship internationally?
Yes, Daniel Alain does ship internationally. The purchaser has to pay for the shipping as well as for potential import tax and duty charges. In case of a return the purchaser is responsible for shipping and the customs process.